You can find all important information about our cards in the ISIC FAQ. Where can you apply for your card and how does it work?

Either order online right here or at your nearest distribution point.

Yes! If you are enrolled, you have student status, which is a requirement to obtain an ISIC.

Yes! You only need to show proof of study in English or German.

Yes, if you are enrolled in a university/college.

Yes, because the clerkship is part of the two-phase academic training.

No, because it is not vocational training that ends with a recognized qualification.

Yes, if the language course has a minimum duration of 12 weeks and a scope of min. 15 hours per week.

No, there is no age limit.

Usually the ISIC is issued immediately – but you have to ask for the exact conditions on site.

No, a normal passport photo or photo in passport photo quality is sufficient.

The card is valid for one year – starting from the first day of the month in which the application is made until the end of the respective month in one year.

No, an extension of the ISIC validity period is not possible in this sense.

After the end of the validity period, a new ISIC must be applied for with the then valid study certificate. If you obtained your card through one of our partners (e.g. HaspaJoker, AXA Fit4Ref), contact them for a follow-up card.

No, free replacement of the card is not possible. For a replacement card we charge you 10 € (+ 1,50 € shipping costs). Please note that a replacement application can only be submitted if the card was issued in Germany.

The ISIC can be purchased at any time. A current dated academic/school transcript is required. The ISIC is then valid for 1 year from the date of issue – starting from the first day of the month in which the application is made until the end of the respective month in a year.

You can pay your ISIC, ITIC or IYTC either via PayPal, bank transfer or credit card. For the processing of credit card payments we work together with the service provider stripe.

With the ISIC App you get all ISIC benefits worldwide on your smartphone. In addition, the app includes a virtual version of your ISIC, which you can use on-site to identify yourself as a student and claim ISIC benefits.

This can have various reasons:

  • Your card number was not entered correctly
  • The name was entered incorrectly
  • Your card has expired
  • The global ISIC office has not yet received your complete data and therefore your card has not yet been activated.

Here’s what you can do:

  • Check again if you have really entered the correct card data
  • If you have any further problems, please send us a message to
  • Make sure your card is enabled for online use. Use the link for this:

This may be due to the following reasons:

  • The email address was not entered correctly when registering in the app
  • The activation email has landed in your spam folder
  • The activation email was blocked by your email provider

Here’s what you can do:

  • Check your spam folder
  • Add the email address to your contacts or approved senders list
  • If you have any further problems, please contact the ISIC Global Office at
  • Android smartphones: Android OS 8.0 and higher
  • iPhones: iOS 14.0 and higher

If you are not using any of the above systems, please send us a message at

If there is no photo stored in our system yet, you can upload a photo in the app. Just go to your profile in the app and upload a picture there. Please note that the same conditions apply here as well as when ordering an ISIC:

  • The photo must have passport photo quality
  • So you must be clearly recognizable on it
  • The photo must not exceed the size of 200 kb

It is possible to change your photo. To do so, please send an email to (in English) explaining why the existing photo should be deleted and including your card number. Only after we have removed the photo, you can upload a new one.

Your profile picture can be removed by the ISIC Global Office if it is not a portrait picture and you are not recognizable on it.

The update function is only visible to logged-in users whose card expires within the next 30 days or has already expired. Once you have renewed your card (online or through one of the issuing points or cooperation partners), you can use the function in the app and update your card number. This way your account will remain and you will not have to register again.

This is how you find the update function:

  1. Click on the three stripes in the upper left corner
  2. Go to profile
  3. There you can find the update function under your profile picture

After you click on the update function, you can enter your new card number. Ready! Your virtual card is now updated.

The language setting of the app depends on your phone settings. The app looks at the priority list and selects the first option available to the app. This means that if the app, for example. is in Japanese, Japanese is ranked with higher priority than English or German. You can change that by following these steps:


  1. Go to your phone settings and search by language and region.
  2. Select the desired language under Language and Region and adjust the sorting if necessary (e.g. sort English higher than Japanese).
  3. Save the settings and restart the ISIC app.


  1. Go to your phone settings and search for language and input.
  2. Select Language and make sure that your desired language is at the top of the sort order (e.g. sort English higher than Japanese).
  3. Save the settings and restart the ISIC app.

Wrong security code? Card expired? Data not correct? The error message will tell you what exactly went wrong.
If the message appears that one of your entries is not correct, check if you have entered all the data correctly and no mistake has crept in and try again.

Enter the name and card number exactly as it appears on the card. Do not forget the letters of the card number.

Sending the email with the voucher code can take up to 30 minutes. Still not there? Please check if the email has accidentally landed in your spam folder. Then add to your address book to avoid this in the future.

Your spam folder is empty too? Maybe there was a typo in your email address. Happens. Just try it again. If it still doesn’t work, drop us a line and we’ll help you.

Look at the page again carefully and check the offer conditions to find out what the problem could be:

  • Does the discount not apply in combination with other promotions?
  • Is the voucher only redeemable in the app? Or only online?
  • Are any specific brands excluded?
  • Is there a minimum order value?
  • Have the codes expired?
  • Is the offer only valid for new customers?

A subsequent application of the discount is unfortunately not possible. Please check our site in advance to see what current discounts we have.

It is quite possible that you saw a discount on our site some time ago and now you just can’t find it. Many of our perks are time-limited or exchanged.

You can find all the latest discounts on our site. Missing a discount? Then, unfortunately, the cooperation came to an end. However, it is worthwhile to drop by every now and then.

Feel free to let us know your desired discount and we will see what we can do.

We will be happy to answer any questions you may have about redeeming your discount. If you have questions about specific products or offers of the manufacturer or supplier, please contact them directly, as we do not provide advice on behalf of our partners. Of course, the supplier knows his assortment better than we do.

At ISIC we have no insight into bookings or orders you have made with our partners. Please contact the appropriate company directly. If you get stuck, we can of course try to help.

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